INTRODUCTION TO EZALARMS.COM         DISCLOSURE PAGE

Welcome to EZAlarms, your one-stop online store for all your security equipment, home automation, hardware, software and peripheral needs

Free Shipping! <back to the top >

Free Ground Shipping on Purchases Above $100.00
Expedite shipping charges will be added to orders if requested, and customer will pay the difference between Ground and Expedite.

Availability and Variety of Products at an Affordable Price! <back to the top >

Our store was created with easy access, competitive prices and good customer service in mind. Our motto, prior to establishing our new online store, was saving the end user time and money. During shopping you know you are getting a great value and brand name products. Thru strict negotiations and agreements with our vendors, we have established a pricing structure that allows us to control costs and let’s you enjoy the savings!
Furthermore, you can be assured, that while visiting EZAlarms.com, you have the newest product technology at competitive prices available to you. We also protect your sensitive credit card and personal information with secure SSL encryption. You can be assured that your order with EZAlarms.com will be secure and your private information will be safe.

Fast Delivery <back to the top >

Our automated shipping systems and professional operations, enable us to ship all orders (if available) within 24 hours. Provided the order was placed prior to 2 PM (Pacific) and 5 PM (Eastern), Monday – Friday. Allowing you to install and utilize your new equipment over the weekend.

Customer Care <back to the top >

In today’s busy Internet world, customer care is often placed second. We are here to provide great pricing and free ground delivery on all of our products. Utilizing the Internet and personal computers, our lives and our way of doing business has dramatically changed. Except for human contact: EZAlarms will strive to maintain unparalleled personalized customer service, thru our innovative Instant Assistant.

TERMS OF USE <back to the top >

OVERVIEW <back to the top >
Customers are responsible for providing a valid credit card number with available credit at the time of purchase. You represent and warrant that you are an authorized user of any such credit card. You are responsible for payment of any applicable state, local and city taxes. You are responsible for payment of any express shipping and handling charges. Applicable sales taxes charges will be included on your order invoice.

EZAlarms Exclusive Satisfaction Guarantee: <back to the top >
We stand behind the quality of our products and guarantee your satisfaction. If for any reason you are not completely satisfied with your purchase, you may return product in original packaging for an exchange or refund. (Limited guarantees apply to designated products, please refer to our Return Policy for details)
In addition, most mechanical devices available through our Web site are covered by specific manufacturer's warranties and EZAlarms limited product warranty.

CONFIDENTIALITY AND YOUR INFORMATION <back to the top >

You agree to provide true, accurate, and complete information to EZAlarms when making a purchase. You agree not to resell any merchandise or services you purchase, unless you are a merchant with a valid resale number.

Security Guaranteed: We use SSL (Secure Sockets Layer) encryption technology to ensure a secure end-to-end link. We will never share your personal information, including your email address, with anyone or any company for any reason (except as required by law.)

COPYRIGHT <back to the top >

All Web site design, text and graphics, and the selection and arrangement of such elements is Copyright © 2002 EZAlarms, ALL RIGHTS RESERVED. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of EZAlarms.
You are hereby granted permission to the extent necessary in order to lawfully access and use the services available on this Web site to display, and to print in hard copy, portions of this Web site for personal use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions.

TRADEMARKS <back to the top >

EZAlarms, the EZAlarms logo, all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of EZAlarms. There are other trademarks, product names, company names, logos service marks, and/or trade dress indicated on the Web site that are the property of their respective owners.

DISCLAIMER <back to the top >

THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, EZALARMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EZALARMS DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Under no circumstances, including, but not limited to, negligence, shall EZAlarms, be liable for any direct, indirect, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if EZAlarms or one of our authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of such liability or damages, so the above limitation or exclusion may not apply to you. In such an event, EZAlarms total liability to you for all damages, losses and causes of action (whether in contract, including, but not limited to, negligence or otherwise) shall not exceed the amount paid by you, if any, for accessing this site. In addition, EZAlarms does not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor does it warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

LIMITATION OF LIABILITY <back to the top >

IN NO EVENT WILL EZALARMS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, COMPENSATORY, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES, INCLUDING WITHOUT LIMITATION LOST OR MISDIRECTED ORDERS, LOST PROFITS, LOST REGISTRATIONS, LOST GOODWILL, OR LOST OR STOLEN PROGRAMS OR OTHER DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH (1) USE OF THIS SITE, OR THE INABILITY TO USE THIS SITE BY ANY PARTY; OR 2) ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION; OR (3) LINE OR SYSTEM FAILURE OR THE INTRODUCTION OF A COMPUTER VIRUS, OR OTHER TECHNICAL SABOTAGE,

MISCELLANEOUS <back to the top >

EZAlarms reserves the right to correct any inaccuracies or typographical errors in the information posted to this Web site, and shall have no liability for such errors. Information may be changed or updated without notice. Prices and availability of goods and services is subject to change without notice.

RETURN POLICY <back to the top >

Returns: EZAlarms.com provides a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simply contact us at customerservice@EZAlarms.com and we will immediately issue a Return Material Authorization Number. No restocking fee is charged if the items are returned in perfect condition and their original packaging. Shipping charges are not refundable unless the return is due to our error or damaged by carrier. The following terms apply for all returns:
    • Notify us at within 30 days of receipt of the order.
    • You MUST contact us at customerservice@EZAlarms.com for a RMA Number prior to sending product back.
    • The products must be returned in their original packaging and in resalable condition.
    • You must include all packaging materials, packaging materials must not be torn or damaged.
    • All manuals and warranty registration cards must be unmarked.
    • Any programming MUST be reset back to factory default.
    • You must pay any return shipping expense.
    • Display the RMA# prominently on the outside of the box to avoid delays of your refund.

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.

Shipped merchandise received damaged or defective. <back to the top >

If received by truck carrier and the merchandise (not just the carton) is obviously damaged, the merchandise should be refused by writing “Damaged–Refused” on all the carrier’s delivery papers, and returned to carrier during delivery.
If this situation occurs:
   1. Keep a copy of the delivery receipt for your records.
   2. Contact customerservice@EZAlarms.com.

If damage is concealed and discovered after opening. Then:

   1. Keep the shipping container and all shipping documents from the delivering truck carrier.
   2. Request that a Return Authorization Report be filed. (Note the date of your call.)
   3. Contact our service department at customerservice@EZAlarms.com for a RMA number. NOTE: We do not accept return
       merchandise on C.O.D.

Where to send returns
Questions should be directed to customerservice@EZAlarms.com. If the return label is not included in your package, please ship your return merchandise to the Return Center as follows:

Attention: Return Goods, EZAlarms
1070-F N Batavia Street #401
Orange, CA 92867

Please remember to keep your shipping records for proof of shipment in the event of loss of returned merchandise. We are not liable for return merchandise that does not reach our returns facility. Items shipped using our standard return label cannot be insured. We recommend packages valued over $100 be insured or shipped by UPS.

WARRANTY

For 12 months after merchandise is received, all products will be repaired free of charge. If reasonable repairs are not feasible or acceptable, EZAlarms may elect to furnish a replacement or make a full refund. Batteries are not warranted. There are no deductibles or hidden fees, just contact us at customerservice@EZAlarms.com and we will take care of all your repairs and/or issue return authorization number (RMA).
Products showing abuse, misuse, alteration or lightning strikes may not be repaired or replaced under warranty
In the event that a product requires repair after one year from receipt of order EZAlarms, will assist in having items repaired by manufacturer or suitable repair facility if possible. Customer will be charged for cost of repair and handling

Back Orders

If an item is out of stock, the rest of your order will be shipped immediately. The "back-ordered" item(s) that can be restocked will be shipped within 30 days. An email will be sent notifying you of the back order status. If you would prefer not to wait for the item and wish to cancel the order, please contact Customer Service immediately. If your order is placed by credit card, the back order items will charge separately when shipped and a new invoice will be created.

EZAlarms will pay to ship the back-ordered product to the U.S. port only.

For order-related inquiries, contact customerservice@EZAlarms.com.

Non-returnable Catalog items
The following items are non-returnable:
    • Batteries
    • Customized items
    • Alarm Screens
    • Product items under $10.00

Questions?
If you have questions regarding merchandise featured on our website, please contact our sales department at marketing@EZAlarms.com

PRIVACY STATEMENT <back to the top >

Thank you for visiting www.ezalarms.com (our "Site"). We appreciate the opportunity to interact with you on the Internet and are committed to protecting and safeguarding your privacy. The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.

What Information We Collect and How We Use It

Any information we collect on our Site generally falls into the following two categories: Personally Identifiable Information and Aggregate Information.

Personally Identifiable Information <back to the top >

This refers to information that lets us know specifically who you are. In general, you can visit our Site without telling us who you are or revealing any Personally Identifiable Information. You may, however, voluntarily provide Personally Identifiable Information (such as name, address, e-mail address, and telephone number) to be shared with our sales department for the sole purpose of contacting you, including via e-mail and instant assistant, to respond to your comments or inquiries. In such event, we might maintain a record of your contact, including such Personally Identifiable Information, in a file specific to you. We use this information to provide better service in the event that you contact us again.

Ordering <back to the top >

When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information) thru SSL (secure socket layer). We use this information to deliver your order, process payment, and to communicate with you about the status of your order. Credit card information submitted with your order is used only for payment processing and is not retained for any other purpose.

Surveys and Promotional Activities <back to the top >

From time to time you may voluntarily provide Personally Identifiable Information on questionnaires or participate in polls and personalized assessments. We use this information to improve our products and services. We may also use your Personally Identifiable Information to provide you newsletters and other marketing information we think would be of particular interest to you concerning things such as new product offers or Web site features. But we always give you the opportunity to let us know if you do not wish to receive unsolicited promotional materials from us, and we will make every reasonable effort to honor such requests.

Aggregate Information <back to the top >

This refers to information that does not by itself identify you as a specific individual. Such information would include the Uniform Resource Locator ("URL") of the Web site that referred you to our Site, your Internet Protocol ("IP") address (a number automatically assigned to your computer whenever you surf the Web), your operating system and browser type, and any search terms that you enter on our Site. Our Web server aggregates this information in order to monitor the level of activity on our Site, evaluate its effectiveness, and improve the content of our Site in order to make your visit an easy and enjoyable experience.

Sharing Your Information <back to the top >

Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. Any Personally Identifiable Information you provide to us will be stored in EZAlarms databases in the United States.

Your Choices <back to the top >

Your permission is always secured first. We will not use or share the Personally Identifiable Information collected on our Site in ways unrelated to the purpose for which you provided the information, including those described above, without providing you a choice whether to permit any such unrelated uses.

Accessing and Correcting Your Information <back to the top >

We take reasonable measures to ensure that any Personally Identifiable Information we collect on our Site is accurate, current, complete, and reliable for its intended use. If you wish to update or otherwise correct Personally Identifiable Information you have provided to us, you may edit your Personal Profile online under customerservice@EZAlarms.com.

Protecting Your Information <back to the top >

We acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.

Links To Other Web Sites <back to the top >

Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional shopping for various other goods and services through our Partners. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.

We maintain contractual agreements with all of our Merchant and Services Partners, which require them to observe the intent of this Privacy Statement.

Children's Privacy Protection <back to the top >

We take special care to protect the privacy needs of children under the age of 13 and encourage parents to be an active participant in their child's online activities. We abide by the requirements of the Children's Online Privacy Protection Act (COPPA) and other relevant laws. Our Site does not target and is not intended for children under the age of 13, and we will not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child through our Site, we will eliminate that data.

Changes To This Statement <back to the top >

Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.

Contact Us <back to the top >

If you have any concerns about our use of your information or about this Privacy Statement, please send an e-mail to customerservice@EZAlarms.com. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.

This Privacy Statement posted on August 12, 2002.

2002 EZAlarms, U.S.A.

GUARANTEE SATISFACTION <back to the top >
No Surprises: No hidden charges. The checkout page lets you choose exactly how you want your products to ship and how much it will cost, guaranteeing you'll always know your total cost before your purchase anything on our site.